Virtually all companies use Key Performance Indicators (KPI) but too many are measuring the wrong things. The result is wasted effort and misdirection because choosing the wrong metrics rewards the wrong behaviors. U.S. banking giant Wells Fargo learned this the hard way. They incentivized associates based on a key metric: the number of accounts opened. […]
Previously, I wrote about Joseph Campbell’s Hero’s Journey as a mental model for evolutionary change management. It was perfect for my needs. Now, let me introduce you to the implementation of this mental model as an evolutionary change management tool. I use this storification technique to understand what the organization wants first (needs later) and […]
This article consists of 2 parts on how I apply the concept of Hero’s Journey to Evolutionary Change Management. In this first part, I would like to set the ground by sharing the mental model which helped me communicate better with organizational leaders when managing evolutionary change. Journey to The Unknown is Always Uncomfortable We, […]
This is an updated post/case study on the topic of achieving end-to-end flow with Customer Kanban. Many thanks to Patrick Steyaert for this insightful piece of content. Enjoy! Introduction According to the English dictionary, flow is the action, or fact, of moving along in a steady, continuous stream. In business terms, flow is when value […]
Long gone are the days when Agile was just a nerdy topic among software developers. Having witnessed the methodology’s positive effects on the quality and pace of engineering teams, a growing number of business leaders are also turning their attention to adopting Agile in their organizations. Since it revolutionized the way software products are developed, […]
I started my career as an administrative clerk at the major English school in Brazil’s capital city, Brasilia. I had to perform a lot of manual tasks to control financial status for each student monthly. I also helped teachers fill in the student’s scorecards every two months as well as at the end of the […]
Over the years, it has become abundantly clear that successful project realization requires (1) planning, (2) strategizing, and (3) structuring to streamline the delivery process. And, fortunately, we live in an era where tools and automation software platforms have made the process of setting and planning more comfortable than ever. So, what I have tried […]
First of all, we want to thank Colleen Johnson for writing this insightful piece of content on the enterprise kanban topic for our blog. She sent it to us a while ago, and since then, the topic is generating a lot of interest. So we decided to refresh this blog post, and here it is. Enjoy it! The […]
A definition of business agility concerns the organization’s ability to adapt, change quickly, and renew itself in a volatile market environment. It is about the capability to adjust strategy, sometimes radically, testing the results they go. It is about altering the organization, adapting or inventing new processes, and for some, the absorption of modern technology. […]
Organizations have, long enough, supported the top-to-bottom hierarchy where decision-makers and employees are two different kinds. But as times change, so do organizations. Or, at least, the smart ones. Flat hierarchy, close-knit working environment, open workspaces, and virtual teams—this is what the modern business world is about. In recent years, many organizations have switched to […]