Kanban has long ago left the automotive industry and conquered the IT world, but now, with an increased focus on flow, it is about to expand its reach to the entire business. Many business leaders have realized that Kanban has an extremely flexible architecture that allows it to scale across the enterprise naturally and gently. […]
Virtually all companies use Key Performance Indicators (KPI) but too many are measuring the wrong things. The result is wasted effort and misdirection because choosing the wrong metrics rewards the wrong behaviors. U.S. banking giant Wells Fargo learned this the hard way. They incentivized associates based on a key metric: the number of accounts opened. […]
I entered the Agile and Lean world about 4 years ago, and since then, I’ve read hundreds of articles and a few books about the different practices, methods, and approaches in the field. All this completely changed the way I approach work processes now and how work should be done. But most importantly, it helped […]
“Just make sure to keep me in the loop, alright?” How many times have you heard this expression in the organization you work for? And what happens if you end up being “out of the loop” for an important update regarding the product or the project you are working on? It’s quite uncomfortable to be […]
Previously, I wrote about Joseph Campbell’s Hero’s Journey as a mental model for evolutionary change management. It was perfect for my needs. Now, let me introduce you to the implementation of this mental model as an evolutionary change management tool. I use this storification technique to understand what the organization wants first (needs later) and […]
This article consists of 2 parts on how I apply the concept of Hero’s Journey to Evolutionary Change Management. In this first part, I would like to set the ground by sharing the mental model which helped me communicate better with organizational leaders when managing evolutionary change. Journey to The Unknown is Always Uncomfortable We, […]
This is an updated post/case study on the topic of achieving end-to-end flow with Customer Kanban. Many thanks to Patrick Steyaert for this insightful piece of content. Enjoy! Introduction According to the English dictionary, flow is the action, or fact, of moving along in a steady, continuous stream. In business terms, flow is when value […]
Long gone are the days when Agile was just a nerdy topic among software developers. Having witnessed the methodology’s positive effects on the quality and pace of engineering teams, a growing number of business leaders are also turning their attention to adopting Agile in their organizations. Since it revolutionized the way software products are developed, […]
One of the main concepts in Kanban is that work should be processed in small batches in order to optimize flow and satisfy the end customer through continuous value delivery. However, we have one big challenge. How can we design а well-oiled system, so that teams can release their committed work with greater predictability? To […]
I started my career as an administrative clerk at the major English school in Brazil’s capital city, Brasilia. I had to perform a lot of manual tasks to control financial status for each student monthly. I also helped teachers fill in the student’s scorecards every two months as well as at the end of the […]