Kanbanize at an Orlando Theme Park

Learn how one of the most visited theme parks in the world and the largest in Orlando, Florida is Kanbanizing their maintenance process.

Learn how the largest amusement park in Orlando, Florida is using Kanbanize to keep track of the parts and systems of all their rides in multiple locations, resulting in a solution to the chaos of e-mail, written notes and in person he said-she said. We caught up with one of the maintenance supervisors of the park to get the details. 

CaseStudy_OrlandThemePark

Tell us about you and your team.

I’m currently serving as the Supervisor for Ride & Show Lighting at the largest resort in Orlando, Florida. I mostly deal with administration and evaluation which means that I’m working with a team of 25 people to ensure that all lighting on the property is well maintained. I joined the team here in March 2014 and immediately ran into the problems of coordinating a small group of people with many tasks on a huge piece of property. The resort has been around for 25 years and needs to constantly reestablish itself as a leader in entertainment – it’s important that we continue to be a well-oiled machine in this business.

How were you managing your projects before Kanbanize?

A very small team was trying to keep track of a very large park with multiple locations, systems and parts. There is a computerized maintenance management system (CMMS) in place that handles most of the work flow, but is not set up to easily provide feedback to the front line individuals for non-inventory parts. These orders were being communicated via e-mail, written notes, and in person – often with multiple parties submitting duplicate orders. It was extremely chaotic and not the optimal approach to our work.

Why did you choose Kanbanize?

My predecessor had put Kanbanize in place immediately before my arrival but the team wasn’t used to it yet and everyone was using the free trial version trying it out. I’m a very visual person so I thought the idea of continuing to apply it and training the team in its regular use was a fantastic idea so I kept it on. We started using Kanban boards for non-stock part orders because much of the other software available took an inventory approach whereas Kanban managed to cover all non-inventory orders which we would often get.Kanban boards for non-stock part orders because much of the other software available took an inventory approach whereas Kanban managed to cover all non-inventory orders which we would often get.

How did this affect your team?

The front line technicians were given a tool that placed information in a central location. It gave them feedback as to the status of their orders, which was very necessary. The unified nature of the system also managed to reduce the amount of duplicates in the orders so we weren’t dealing with any waste, in that sense.

How did you apply Kanbanize?

We have one main board where the entire team has access to post requests that go through the same process. Based on the requirements of our work, we set up our board in the following way:

 CaseStudy_OrlandThemePark_BoardScreenshot_bestone

Requested: input when non-inventory maintenance need is identified

Lead Approval: initial confirmation 

Supervisor Approved: final approval

Sourcing: research about where it is best to acquire non-inventory element 

PO Submitted: secondary request to purchase item is submitted to supervisor 

Waiting on Vendor: time is allotted for vendor to supply non-inventory element 

Ready for Installation: element is on the grounds of the parк and requires installation

Installed: non-inventory maintenance complete 

Would you recommend Kanbanize to your colleagues in the same field?

I recommend it to any and all visually minded individuals in my field.

Thanks for sharing your story and Happy Kanbanizing!

 

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