In the century of teamwork and shared responsibility, we have found ourselves in a world of inefficiency and management dependency. For a while now, business culture has been shaped by a perfectly vertical hierarchical structure. In the recent years, it has started crashing down as over 80% of business teams globally report inefficiency and failure to meet their goals.
In many cases, teams are unable to function without constantly consulting each step with their management. This leaves managers in a tough situation and they try to overcome the problem by hiring more project managers and coordinators to facilitate communication. If you’ve tried solving the problem this way, you probably know it is neither the most effective solution or the cheapest one. Lean Management, however, offers a radically different, while also a cost-effective, solution – building leaders from within.
The business world is suffering from a leadership crisis. This is a result of the traditional corporate hierarchy that has strictly defined responsibilities and roles. Corporate culture often discourages acts of leadership on lower levels and employees get used to avoiding responsibility and blaming the management or the system.
As a result, both efficiency and productivity suffer from this blaming and shaming process. Revenue doesn’t come from identifying who made a mistake, but from a well-synced team and timely delivered projects. Do you think your company or team is unaffected? Look around and do e self-check for these symptoms:
- You can’t escape constant meetings to discuss the same problems over and over again without anyone taking actual actions
- Tasks need to be explicitly assigned to team members, otherwise, they won’t take the initiative themselves
- People are terrified by being found responsible for a mistake and they’d rather hide it instead of ask for help and correct it asap
- Deadlines are missed due to misunderstanding of responsibilities (people didn’t know who was supposed to do it)
- There is an internal competition over personal achievements rather than acknowledging team accomplishments
If you have identified 3 of these points present in your organization, you’re definitely in a leadership shortage. If you were seeking a solution that doesn’t involve expensive training, coaching, constant team buildings in luxury hotels, or hiring more managers, Lean could save the day. Lean management practices will effectively resolve this issue without even making drastic changes to your process.
Leadership in Lean Management
The first step is getting to know Lean. The ultimate goal is to make a process as efficient as possible by minimizing any wasteful activities. Many of you have probably heard of the Lean Startup framework by Eric Ries, but Lean management implies slightly different nuance.
Establishing a Kaizen culture of continuous improvement is one of the most important takeaways from Lean. Making this step will transform your team’s mindset. When each is aimed at improving individually, and as a team, the common goals and purpose will shape a new culture. Shortly, you will notice the healthy effects of continuous improvement and the emerging leaders.
Encourage knowledge sharing and the desire of each employee to learn more, become better and improve the work process. This way team members will not feel threatened, but instead – more stimulated to grow. This is the environment where leadership is shared and self-organized teams carry out projects without being in a panic if their manager is out of office for a few days.
One of the most successful methods to implement Lean management remains the Kanban method. Kanban principles and practices allow your organization to become Lean in a smooth and easy way following practical steps. Kanban is explicitly focused on resolving the management issues in an organization on its way to becoming Lean.
Principle 1: Start With What You Have Now
Kanban doesn’t require certain setup and can be overlaid over an existing workflow or process to bring issues to light. In the context of management and leadership, this means that instead of rushing to hire more people, you can start working with the team you already have.
Principle 2: Agree to Pursue Incremental, Evolutionary Change
The Kanban method is designed to meet minimal resistance and thus encourages continuous small incremental and evolutionary changes to the current process. Having your team agreed to follow a path to a common goal will help eliminate the fear of change. This is a good reason to get started with continuous improvement.
Principle 3: Respect the Current Process, Roles & Responsibilities
Kanban recognizes that existing process, roles, responsibilities, and titles may have value and are worth preserving. The Kanban method doesn’t prohibit change, but it does not prescribe it either. It encourages incremental change as it doesn’t create the level of fear that impedes progress.
Principle 4: Encourage Acts of Leadership at All Levels
This is the newest Kanban principle and the most important for teams with leadership issues. It reminds you that some of the best leadership comes from everyday acts of people on the front line of their teams. In combination with the culture of continuous improvement, this principle will create a leader of each team member.
Lead by example
Many think that managers should write down each tiny step of a process and personally assign every little task to someone and then monitor its whole path from request to completion. If your organization works like this, it is no wonder that there could be a lack of leadership. Managers involved in daily tasks are unable to devote the necessary time to develop a sustainable strategy for a longer term.
In my experience, I’ve learned that if you want people to respect you and follow you, you need to be what they want to become and have no double standards. If a manager comes to work two hours after the others, he or she will never be accepted as a leader. By doing what you want employees to do, you will encourage them to be more dedicated. Moreover, when there are no sharp behavioral distinctions between managers and team members, employees will feel empowered to undertake acts of leadership.
Mutual respect in a team allows it to become a truly self-organized machine, where each member takes the initiative and is not afraid of bearing responsibility. Therefore, leading by example is a crucial part of making your team more independent, efficient and productive.
Building leaders from within is actually a cultural process – a change of culture, management practices and implementing practices that create a new common mindset and allow your team to show their best.
In order to make each team member feel eager to be a leader, you necessarily need to encourage them to improve their expertise. Thus it is desirable to support and actively promote all kinds of training related to their professional qualification, maintaining a rich library in the office and regularly assisting employees to obtain more and more knowledge. This will boost their confidence and will make them less dependent on management.
Implement the vital for Kanban stand-up meetings. Stand-ups are daily 10-minute meetings of the team, where each member tells what he or she did yesterday and what will do today. This kind of knowledge sharing eliminates the shady feeling that most workers have – that they are the only ones working and their colleagues are not doing anything. Just by giving them the opportunity to share their daily work, you will create a more friendly environment and eagerness to help each other.
In the complexity of the dynamic business reality, companies are trying to become more flexible and be able to efficiently overcome unexpected changes. Leaders are not defined by their role or title, but by their perception of leadership and readiness to take responsibility and put the company’s interests over individual ones. Embracing Lean will allow you to build leaders from within and escape costly hiring of more managers.
- Start by adopting Lean principles
- Apply principles and encourage leadership on all levels
- Lead by example