BMWC Constructors is an American construction company, that tackles the world's toughest, most daunting industrial construction challenges. Mostly performing pipe fabrication and installation, the industries they serve include Aerospace, Biotechnology, Pharmaceutical, Power Generation, Semiconductor, Oil and Gas Distribution, Refining, and Chemical companies.
For BMWC, sustainable business means an excellent relationship with the customers and continuously improving performance. However, ineffective communication and the lack of visual/virtual project management solutions were standing in their way of achieving those goals.
Before Kanbanize, communication between the Fabrication Shop and multiple job sites was accomplished via email and phone calls. Historical tracking of work was done using Excel. There was little transparency and a lot of "He said, she said" which created confusion and difficulties at every stage of the shop drawing, piping fabrication, pipe installation, and quality control processes. Each job site was also somewhat disconnected from what the others were doing.
"Our main goal in adopting Kanbanize was to create transparency and increase visual communication throughout our region."
For BMWC, the introduction of Kanbanize has revolutionized its workflow and significantly increased transparency throughout the region.
With the digital Kanban boards, team members are now able to communicate across multiple project sites very quickly and effectively, with everyone looking at the same data. Using the blocked card function and the comments tab, they can quickly share their constraints and keep each other updated on the resolution of these issues. Looking at actual data from the analytics panel showed that after the initial implementation of Kanbanize, the amount of finished work started increasing steadily, regardless of the number of cards entering the system. This is evidence that process visualization and efficient communication are speeding up delivery, even without making drastic changes in the organization.
Initially starting with workflow visualization, as BMWC experienced the capabilities of Kanbanize, they developed further plans on how to use workflow tracking and the data it produces to gather reliable metrics to analyze workflow efficiency.
Looking at the trend chart for cycle time, for example, four months after the data collection started (the initial implementation of Kanbanize), they already saw a significant drop in cycle time.
BMWC often has multiple project teams in a wide range of locations. Digital boards allowed seamless, real-time communication of the data across different geographical areas, easy updates, and changes.
Ensuring effective communication and real-time collaboration is often tightly related to creating an automated workflow that doesn't depend on each person's attention, memory, and presence in order to function smoothly. Kanbanize Automation functionalities allowed BMWC to inform relevant teams or team members in real-time about specific high-priority events, occurring in the construction process, without someone having to ring an alarm.
This way, by applying custom business rules, new company standards were established.
"The software has created a new environment centered around communication and transparency in a visually appealing way that we haven't seen before."
- Ben Jackman
Fabrication Shop Coordinator
"Initially, I just want to track my deliverables, but mapping the workflow had a completely unintended, yet amazing effect: the team built a common understanding of how work gets done."
“We decided to use Kanbanize because we find it so easy to design and modify our boards. This allows us to continuously improve our process at no cost of adapting the solution.”
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