An Agile workflow will help you drive transparency and adaptability to the way you work. Learn how to make your process more flexible and gradually improve it.
There are defined processes for managing projects, completing work, and delivering products or services to clients in every business. Due to the dynamic operating environment nowadays, companies need to establish structured work processes that are easily monitored, adaptable to emerging changes and open for continuous improvement.
That's why we, at Kanbanize, take an Agile approach to our workflow with a focus on managing flow, gathering fast internal/external feedback, and visualizing work to track project progress easily.
Keep reading below to find out how you can lay the foundations of your Agile workflow too.
To better understand what an Agile workflow is, let's first see how it differs from the conventional way of managing work processes.
Traditionally, work is managed in a sequential, linear way that consists of several different phases. No stage begins unless the previous one is completed. This is known as the "waterfall" approach to project management.
The main issue here comes when a change of requirements or a new request emerges. This is known as "scope creep" in traditional project management, and to fulfill the customers' requests, teams have to go through lengthy change control processes that can take forever. Once the change is approved, the team often needs to go back, undo, and then redo some of their work. This usually contributes to enormous project delays and high costs.
Often projects in a knowledge work environment require frequent changes because the result is rarely known from the beginning. That's why, to prevent the above from happening, the Agile approach to project management creates a workflow where the focus is on continuously delivering small pieces of work to the end customers and getting their feedback as fast as possible. This way, your team can adapt to emerging changes that inevitably occur in most knowledge work projects nowadays.
Furthermore, the Agile workflow process emphasizes increased visibility in the way work is managed. This allows you to spot problems early and fix them in a timely fashion. Combining this with the idea of reducing work batch sizes and delivering more frequently to the market, you will be able to create a value-based process that successfully meets customer’s demands.
To bring all of that to practice, first and foremost, you need to have a way to map your existing processes so you can open up optimization potential and look for improvements. For that, Agile teams use a model known as “Value Stream Mapping”.
Agile process mapping, most commonly known as value stream mapping, is a Lean management process that allows you to visualize a product or service's development cycle from beginning to end. It helps you display all stages of your work process and your team's assignments.
With the end goal being to continuously provide value to the customers, through value stream mapping, you can see both the value-adding activities in your work process and those that generate waste.
Having such an overview, you can remove the wasteful ones in your process and make your workflow more efficient. Here, it is essential to note that not all activities that don't provide value are wasteful. That is because they might be of significance for ensuring the successful delivery of a product or service (ex. Quality Assurance).
Mapping the value stream of your team acts as a stepping stone to building an Agile process flow. It allows you to analyze your work process, visualize emerging priorities, spot issues, and much faster react to them. The idea is to lay the foundation and then gradually introduce feedback loops in your process, commitment points, Lean/Agile metrics, etc., which will eventually make your workflow more agile.
A great way to map the value stream of your work process and create a more flexible workflow is through an agile management method such as Kanban.
By applying it, you can bring more efficiency and agility to your workflow through:
Let’s explore each one of them below in more detail.
Visibility is essential for Kanban, so one of the method's main benefits is a transparent work process, visualized on a Kanban board. Here you can also apply the value stream mapping technique in practice.
There, you should start small and keep the mapping process simple without overcomplicating things. In the beginning, you can divide your workflow into the three basic stages: "To Do" (work that needs to be done), "In Progress" (work is in motion), and "Done" (work is completed).
With time and depending on your own work processes, you should start adding the appropriate phases (and sub-phases) that reflect your tasks' flow.
A simple Kanban board with a single workflow
This allows you to track the work as it matures, see where it slows down and what might be blocking it from moving downstream. Having this in mind, you can take the necessary actions to make the entrance and departure of tasks in and out of your system as smooth as possible.
Visualizing your workflow is essential when managing knowledge work projects. As the final output is often intangible, it gives you a fast way to bring issues and defects to the surface. In turn, this increases the agility of your workflow as teams become capable of quickly rearranging and reorganizing their flow of tasks for higher efficiency whenever necessary.
Another one of the core principles of Kanban states, "Start with what you do now". In other words, instead of pursuing revolutionary changes to your current work process, you should respect it and then gradually evolve it.
If you think about it, this brings more flexibility to your workflow because you are not disrupting your existing process right off the bat. Instead, you are applying small improvements to it one at a time. This way, you will have more freedom to tailor your process based on Kanban's best practices, including your specific way of executing projects.
Furthermore, Kanban makes your team more responsive to a changing environment. As the work is visualized, customer communication becomes more transparent too. Through the use of shared boards and backlogs and Kanban cards, for example, customers can see what you plan on doing next. This allows you to communicate the definition of done with them easily and, as a result, quickly adapt to any necessary changes of requirements that may emerge alongside the development cycle.
With the introduction of commitment points, you can also better respond to customer expectations. For example, on the Kanban board, you can have work stages such as "Ready to Start" and "Ready for Delivery" ("Ready To Deploy" in the image below) that reflect the readiness of your team to both start working on a single task and deliver it for customer examination.
Kanban board with two commitment points
Once a work item is committed for execution, this is the point in the process where we might not have exact details as to when it will be delivered. However, as the work item gets closer to the delivery commitment point, your team will be more likely to communicate a specific due date with your customers instead of doing that from the beginning. As a result, you will have a way to lower the risk of delay, set more realistic customer expectations, and then be able to satisfy them.
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A significant Kanban benefit that contributes to a more agile process flow is the improvement in team collaboration.
With all tasks and their current status visualized on a Kanban board, team members will see what each one of their colleagues is working on. This contributes to reducing chaos, keeps everyone on the same page, and eventually accelerates the flow of tasks through your work system.
Furthermore, with the Kanban board's help, you can clearly define your work process (i.e., make it explicit). All you have to do in practice is to input short descriptions of what should happen in each work phase. This way, team members will have a shared understanding of the specifics of each process step.
In general, the Kanban system allows more freedom and gives team members the ability to map and control their workflow. Unlike the typical push approach in traditional project management, where the "boss" assigns work, team members pull their tasks in Kanban.
This instills a sense of ownership and encourages discussions between them on how to get work done. Through those conversations, they will be more likely to collaboratively discover problems within the workflow, figure out how to deal with them, and eventually improve the entire work process.
Making your work processes better and better with time will allow you to achieve true agility, adapt to emerging changes quicker, and deliver superior value to your customers.
The best practice for embracing continuous improvement in an Agile environment is to run regular experiments and implement frequent feedback loops/learning cycles.
When talking about continuous experimentation, we should mention Demming and his PDCA cycle, which involves four steps:
Basically, in case there is an issue inside your workflow that might be leading to delays in projects, unsatisfied customers, etc., you should:
We should mention here that this model is not reserved only for problems and issues. Agile's best practice is to regularly reflect on your process and look to identify opportunities for improvement. Once that's done, you can run small experiments to determine whether making any changes is worthwhile.
To implement continuous experimentation and the PDCA cycle in reality, you can use the Kanban board again. Let's take a short example with this article's development and how we approach it at Kanbanize.
To complete it, we have a dedicated workflow called "Content Production". There, the development of this content piece goes through several different steps (columns) on the Kanban board before it reaches its final state. However, what if we found that lately, we are systematically inefficient when producing content?
In that case, we would first identify the problem and then start testing a potential solution as an experiment. To do that, we have a dedicated column (work stage) on our Kanban board, called "Experiment In Progress". It is important to note that this is not a separate work stage in our process because we are not actively delivering value in it. Instead, we define it as a "queue" stage and use it to track any experiments to improve our workflow.
Tracking experiments on a Kanban board
Our next steps would be to measure the results and determine if the experiment was successful. This continuously improves our workflow, making it more responsive to emerging issues and keeps it agile.
Frequent feedback loops are an integral part of Agile project management. They represent meetings as some act as reflection points, where team members analyze the process and discuss potential improvements.
In Kanban, such a reflection point in our process is the Service Delivery Review. There, we discuss everything that has transpired on our Kanban board since the last meeting and measure our work processes' efficiency with a variety of agile flow charts and diagrams. In Kanbanize, for example, we are frequent users specifically of the Cumulative flow diagram, which helps us track how our work items flow from concept to fruition.
Example of a Cumulative Flow Diagram
As a result, we are equipped with the tools to measure the stability of our service delivery process and quickly take preventive instead of corrective actions whenever necessary. This approach continuously refines our workflow and enables us to deliver the best possible solutions to our customers frequently.
Building an Agile workflow enables you to adapt to emerging changes and ensure successful project delivery to the market. To create a smooth, Agile flow, you need to first map your existing processes and then look to continuously improve them.
This can be done with the help of an Agile management method such as Kanban. Implementing it will allow you to bring more agility and efficiency to your workflow through:
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